Overview

 

Covid-19 Shipping Updates

Due to the impact of the global COVID-19 outbreak, it may affect the delivery schedule and/or pricing of logistics to some destinations. Your orders may experience shipping delays. We suggest you keep abreast of the latest logistics situation and contact your us when necessary

 

Shop policies

Thank you for trusting Truly Pawesome Pet Shop. We’re delighted to have had the opportunity to have you as a valued customer. Please don’t hesitate to reach out if you ever have any additional needs at sales@trulypawesomepetshop.com

 

Shipping

Processing time The time I need to prepare an order for shipping varies. For details, see individual items. Normal Processing Time: 1-3 Business Days Estimated shipping times North America: 3-5 business days Europe: 7-15 business days I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.  

Returns & exchanges

I gladly accept returns and cancellations

Contact me within: 3 days of delivery Ship items back within: 7 days of delivery Request a cancellation within: 3 hours of purchase.  

I don’t accept exchanges

But please contact me if you have any problems with your order.

Our refund and returns policy lasts 3 days after receiving item. If 3 days have passed since you received the item, we can’t offer you a  refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the us until it has been approved for refund.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@trulypawesomepetshop.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@trulypawesomepetshop.com and send your item to the provided in your email correspondence.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the physical address provided in your email correspondence.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at returns@trulypawesomepetshop.com for questions related to refunds and returns.